Support
Service & Support Mission Statement
Heidelberg Engineering’s service mission is to provide the best possible service and support globally in our industry while increasing value by listening to our customers, and displaying the passion to exceed their needs with a sense of urgency and through innovative thinking and problem solving.
Our Core Values
- Make every customer service experience a delightful one — Treat each customer as if they are the only one.
- Have a sense of urgency — The speed at which problems get resolved is very important.
- Keep learning — Always come to work learning something new each day.
- Create a collaborative environment — Encourage idea sharing.
- Be results-oriented — Exceed customer expectations.
- Strive to bring new, innovative thinking to everything we do — Always question if there is a better, more efficient way of doing things.
Technical Support
Phone: (800) 931-2230
Fax: (508) 530-7878
Address
10 Forge Parkway
Franklin, MA 02038
Unites States
For Sales and Product Inquiries:
Phone: (800) 931-2230 , Option 1
For questions regarding error messages, or for hardware or technical support:
Phone: (800) 931-2230 , Option 2, then Option 4
For networking support, review station setup, or interfacing with an EMR:
Phone: (800) 931-2230 , Option 2, then Option 4
To speak with a Clinical Application Specialist about how to use your device, the use or features of the Heidelberg Eye Explorer software, or for imaging questions:
Phone: (800) 931-2230 , Option 2, then Option 5
For questions regarding your warranty or service agreement:
Phone: (800) 931-2230 , Option 2, then Option 6
To email us, fill out the following form:
